Frequently Asked Questions
Which payment methods can I use?
Visa, Paypal, Klarna & Clearpay (both subject to country)
What is your customer service contact?
We only communicate via email for a trail of conversation. Please email email@example.com with any queries you have.
I have ordered, but did not receive any order confirmation?
Please check your email / junk mail. You should search firstname.lastname@example.org to find the order confirmation. If this still does not load, then please email us on the same address.
Do you ship worldwide?
YES! We offer worldwide delivery, so do not miss out on ordering the hottest frames on the market.
Can I cancel or amend my order once placed?
Unfortunately, due to the speed our team dispatch orders we cannot make any amendments once placed. Please be sure you triple check the shipping details to avoid any failed deliveries.
How do I return an order I no longer want?
Please visit our returns policy and read in full.
I cannot track my order, can you help?
Once orders dispatch, you will receive email / SMS communication with the tracking. If you are still unsure then please email us your order number and we can help you.
Can i use more than one discount?
Each order can only have one discount applied. So be sure to take advantage of the best one you've got in your basket.