Willow Black | Gold

Please read the Return or Exchange an item section below.

If in the unlikely circumstance you need to return any item(s) please complete the Returns form which can be found here

Return or Exchange

If you are not completely satisfied with your purchase, simply return the item(s) to us in their original unworn condition within 14 days of receipt. We will issue a refund or exchange as per your request on receipt.

Any order that has been purchased on sale, with any website promotional offers (discount code included) applied, can only be returned for an exchange or gift card.

All prescription sales are final and cannot be returned for a refund, so please be sure you check the frame measurements and the style before securing your order.

Belvoir&Co has the right to refuse any improper returns when then item(s) are not sent back in the original condition or deemed 'Non Faulty'. You will be notified of this via email or phone call when necessary.  

Please note:

Belvoir&Co does not provide pre-paid return labels; you will be responsible for covering the shipping costs to return an item(s).

The item (s) is your responsibility until it reaches us (International Returns, please ensure to put "RETURN" on the package). Any item(s) that has been received faulty, has to be returned at the cost of the customer which we will then reimburse the original shipping cost to you.

Please include your returns form with your order and return to: 

Belvoir&Co Ltd

Unit 5, Little Forge Road

Park Farm

Redditch

B98 7SF

If the item you received is faulty, please contact customer services quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 14 days from receipt of the faulty item to return it to us. Please allow up to 7-10 Working Days for the return to be processed. Please note Belvoir&Co will charge a 10% restock fee on non-faulty returns.

I haven't Received my order:

If your order has taken longer than a week to arrive from dispatch, feel free to contact us and we will be able to inform you further.

I received the wrong item:

If the item you received is not what you originally ordered, please contact customer care quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.

Returns due to Incorrect Address or Unpaid Customs Duty:

Any order(s) that are returned from the courier due to an incorrect or incomplete address will be sent an email for the shipping fee to be repaid. If this isn't repaid within 14 days a Gift Card for the value of the order will be issued.

Any order(s) that are returned due to Unpaid Customs Taxes, will be given a gift card for the value of the original order (minus shipping). The customer will be emailed regarding this and can then use the Gift Card to re-order again.